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General Sales Questions
Server & File Info
Front Page Info
CGI Program Info
E Mail Info
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General Sales Questions
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Why do I receive a phone call in order to sign up for hosting?
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Unfortunately there is quite a bit of theft in hosting.
We require a phone call to be received so that we do not have to
check each order which is a savings we can pass on to you.
Then we can have your account set up for your use immediately.
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What about Support?
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We are extreme about our support.
When you sign up you will receive the URL to our Prime Support area.
When you submit a problem on our support form,
we guarantee a response to your problem within 12 hours.
(Actually you will typically receive a response within 3 hours.)
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What is web hosting?
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Very basically, this is renting space on an internet server. You will place text and image files
on the server that is connected to the internet with the ability to be seen by thousands or
millions of people.
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How much are the setup fees?
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We do not charge any setup fees.
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Do you offer a money back guarantee?
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If for any reason you are not satisfied with us, just tell us within the first 21 days and tell us why.
We will cancel your account and refund your full payment (domain registration fees not included).
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How much disk storage space will I need?
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If you are not sure then our
Bronze Hosting Plan should be plenty of space for you. You can always upgrade your package if needed.
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What is data transfer?
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When someone visits your website, they download your webpages into their browser. If the size of
your web page is 50k then you would "transfer" 50k to their computer. Our Bronze package offers
2,000 megs of data transfer a month. This would translate into 40,000,000 hits on your 50k page.
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Do I get a domain name with your web hosting packages?
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Yes you do! When you purchase the web hosting, we include your domain name for just $5.
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How do I know what domain name I can register?
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Whereas hundreds of millions of domain names have been registered, there are still plenty of
names for you to choose. If you do not find a dot com to register, you may choose to register
a dot net or a dot biz or a dot info, depending on your web site.
Search for a domain name here.
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How long does it take to set up a new account?
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New accounts paid by credit card are setup in less than 12 hours from the time we receive your order.
Once an account is set up, an email is sent to you which includes your username, password and
instructions on uploading to the server. You can begin uploading files to your new web site immediately.
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How long does it take before my domain name is active?
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Once your domain name has been registered or transferred, it usually takes about 36-72 hours
before it is active. All Internet providers must update their records (DNS files) to reflect
the new site's location.
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Can I transfer my web site to DLS Web Hosting?
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Yes, there is an option in the sign up process to note that this is a transfer.
You must then change your nameservers that are set at your registrar.
See our dns tutorials
for a few registrars. If yours is not listed, you will still get a very good understanding
on how it is done.
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What is your DNS information?
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You will use this when transferring a domain to our servers.
Primary: ns1.dlswebhost.com IP: 205.209.148.30
Secondary: ns2.dlswebhost.com IP: 205.209.148.31
You may or may not need the IP addresses depending on your registrar.
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What forms of payment do you accept?
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We accept Visa/MasterCard personal/company checks and money orders. The vast
majority of our customers pay by credit card, which is billed based on your plan.
Payment must be received before an account is setup.
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Is my credit card information secure?
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Absolutely. Your order is processed by Authorize.net, one of the largest and most secure on
the internet.
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Can I upgrade/downgrade my hosting plan after I order?
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Yes, you can switch to a different hosting plan at any time.
There is no extra charge for upgrading or downgrading your account (charges or credit is based on the chosen plan).
Just submit your request and we will accomplish for you.
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Do you offer Microsoft Windows 2000 or NT hosting?
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We do not offer Windows based hosting.
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What is the Web-based control panel?
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The control panel for your website is cPanel. It allows you to easily perform common tasks like
adding and configuring e-mail accounts and viewing website statistics. You can see a
static cPanel here.
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Go To Hosting Plans
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